DELIVERY

In-stock items ship within 2 to 10 business days. If items are out of stock when ordered, we aim to produce your order on priority, and we will notify you by email of the final delivery time. The ordered product is delivered by Colissimo services, national or international, to the address appearing on the buyer's order form.

The Customer will be able to track their package using the tracking number which will be communicated to them by email when the order is sent. This address may differ from the payer's address. In the event that the buyer is absent during delivery of the ordered product, it is up to him to collect his delivery from the address mentioned by La Poste recipient or by the carrier and according to the terms specified by the latter, on the notice of passage deposited at the delivery address. In the absence of delivery within the time indicated on this notice, the corresponding package is returned to SILVERSTUDIO DIFFUSION, which reserves the right to reimburse the buyer as soon as possible, the costs of returning the delivery being retained from the total amount of the order, and keep the product that the buyer ordered. In the event of non-compliance of the delivered product with the indications appearing on the order form or damage linked to transport conditions noted upon delivery, the seller undertakes to remedy the situation or reimburse the buyer. In the event of damage, the buyer expresses his reservations by contacting SILVERSTUDIO DIFFUSION by e-mail at contact@silverstudiodiffusion.com. In this regard, it is up to the buyer to check the content, conformity and condition of the product upon delivery. This verification is deemed to have been carried out as soon as the buyer, or a person authorized by him, has signed the delivery slip presented by the post office receiver or by the carrier.

These deadlines are indicative, SILVERSTUDIO DIFFUSION cannot be held responsible for exceeding this deadline. In particular for reasons of force majeure such as strikes or bad weather preventing deliveries, will not give rise to any cancellation of the order, to any reduction in the price paid by the buyer, and to any payment for damages. Any delay or non-performance of the services provided for herein will not constitute a fault attributable to SILVERSTUDIO DIFFUSION to the extent that it can be justified that this delay is due to a case of force majeure as defined by the regulations. Customs taxes upon arrival in the country may be applied, and are the responsibility of the customer. You must carefully check the contents of the package upon receipt and, in the event of damage or missing items, do not fail to express precise and reasoned reservations on the delivery receipt. Failing this, you have a legal period of three (3) days, not including public holidays, from receipt of the package to make these reservations by registered letter with acknowledgment of receipt directly to the carrier, in accordance with the article L. 133-3 of the commercial code. For more information on deliveries, contact us by email at the following address contact@silverstudiodiffusion.com.