Collection: DELIVERY

In-stock items are shipped within 2 to 10 business days. If items are out of stock when ordered, we will endeavor to produce your order as a priority, and we will inform you by email of the final delivery time. The ordered product is delivered by Colissimo services, national or international, to the address indicated on the buyer's order form.

The Customer will be able to track their package using the tracking number that will be sent to them by email when the order is sent. This address may differ from the payer's address. In the event that the buyer is absent when the ordered product is delivered, it is their responsibility to collect their delivery from the address indicated by the receiving post office or by the carrier and according to the terms specified by the latter, on the delivery notice left at the delivery address. If delivery is not made within the time indicated on this notice, the corresponding package will be returned to SILVERSTUDIO DIFFUSION, which reserves the right to reimburse the buyer as soon as possible, the return delivery costs being deducted from the total amount of the order, and to keep the product that the buyer had ordered. In the event of non-conformity of the delivered product compared to the information on the order form or damage related to the transport conditions noted upon delivery, the seller undertakes to remedy this or reimburse the buyer. In the event of damage, the buyer expresses his reservations by contacting SILVERSTUDIO DIFFUSION by email at contact@silverstudiodiffusion.com. In this regard, it is the buyer's responsibility to check the content, conformity, and condition of the product upon delivery. This verification is deemed to have been carried out as soon as the buyer, or a person authorized by him, has signed the delivery slip presented by the post office receiver or the carrier.

These delivery times are indicative, SILVERSTUDIO DIFFUSION cannot be held responsible for exceeding this deadline. In particular, for reasons of force majeure such as strikes or bad weather preventing deliveries, this cannot give rise to any cancellation of the order, any reduction in the price paid by the buyer, and any payment as damages. Any delay or non-performance of the services provided for herein will not constitute a fault attributable to SILVERSTUDIO DIFFUSION to the extent that it can be justified that this delay is due to a case of force majeure as defined by the regulations. Customs taxes upon arrival in the country may be applied, and are the responsibility of the customer. You must carefully check the contents of the package upon receipt and, in the event of damage or missing items, do not fail to issue specific and reasoned reservations on the delivery receipt. Failing this, you have a legal period of three (3) days, not including public holidays, from receipt of the package to make these reservations by registered letter with acknowledgment of receipt directly to the carrier, in accordance with Article L. 133-3 of the French Commercial Code. For more information on deliveries, contact us by email at the following address: contact@silverstudiodiffusion.com.